Fast and efficient service is a priority for us and we understand that receiving your goods in a timely fashion is key to a happy online shopping experience.

Our distribution center operates Monday – Saturday so in most cases your order will ship within 24 hours. Standard shipping can vary depending on you location, but typically takes no longer than 7 days. In most cases our packages arrive within 1-7 days.

We use world leading logistic services (UPS, DPD, DHL and Hermes), but in some cases things do not go according to plan. Should we become aware of any delays pertaining to your order you will be notified and given the opportunity to cancel your order with a full refund.

You can read our full shipping policy here.

In many cases you will be able to process your order simply over our
website, but if we have not yet opened shipping to your location please get in touch via the contact form so that we can process your order manually.

At Birch and Bevel we want our customers to be inspired and delighted by our products.

However, we understand that you may need to return products occasionally. If you are not entirely happy, you can return your purchase in its original condition within 30 days of dispatch for a refund. Please email or call us on +44 (0)20 8089 0582 in the UK or +49 (0)7735 7582 316 in Germany if you wish to return any goods.

In the unlikely event that you receive faulty goods or your order is damaged in transit, we will replace them free of charge. Please contact us for instructions on how to return the goods as in this case we will meet the cost of return postage, though only if this is arranged through our authorised carriers. Any claim for refund or exchange resulting from faulty goods or goods damaged in transit must be raised within business days.

All Birch and Bevel logistics partners provide insurance in case of damage, but the coverage is only valid if we are notified within 5 business days. Please make sure to inspect your order immediately upon receipt to ensure that there is no damage.

If the package is obviously damaged when you receive it from the courier you should raise this immediately with the courier and Birch and Bevel.

If you find that the damage to the packaging is severe you should consider not accepting the package and ask the courier to return it.

Once we have the goods back, we will issue a full refund or send replacements, as you prefer.

You can read our full refund policy here

We work hard to make sure that our customers are happy. Its in our best interest to make sure that all issues are resolved in a way that satisfies the customer. So, if you have a complaint about a member of our team or our service has been unsatisfactory in any way we are eager to hear from you and we will make it our priority to resolve any issues or complaints quickly.

If however you find that our solution does not completely satisfy you the EU Online Dispute Resolution website details the steps you can take to lodge a complaint against us. We really hope it doesn’t come to this and we hope that you will give us the opportunity to resolve the issue first.

Our business registration details are as follows. 

Registered Business Address

Modern Cooking UG

Schienerstr. 16

7833 Oehningen

Germany

Registered Contact information

+44 (0)20 8089 0582 in the UK or +49 (0)7735 7582 316 in Germany during our office hours 9am to 5pm Monday to Friday or outside these times you can email

VAT Number

DE313432086

Registry

Amtsgericht Freiburg

HRB725452