Refund policy

At Birch & Bevel, we want you to be inspired and delighted by your purchases. However, we understand that sometimes a return is necessary. This policy is in addition to your rights under the Australian Consumer Law.

Standard Returns (Change of Mind)

If you're not entirely happy with your purchase, you can return it within 14 days of delivery for a refund. The item must be in its original condition with all original packaging.

To start a return, please log into your customer account and process the request, or send us an email and we'll be happy to assist you. Please note that all returns are subject to our approval.

• Returns are accepted for 14 days.

• The customer is responsible for return shipping costs.

• A 15% restocking fee may be applied to returns for change of mind.

• We do not accept returns on second-hand items for change of mind.

Why do I have to pay tariffs and duties?

Tariffs and duties are taxes imposed by the destination country's government on imported goods. These charges are not set by our company but are determined by your country's customs agency. The specific amount can vary based on the item's value, type, and the country it's being shipped to.

What happens if I refuse to pay tariffs and duties?

When you place an international order with us, you are responsible for paying any tariffs and duties that your country's customs agency may charge. If you refuse to pay these fees and the package is returned to us, please be aware that we will deduct all shipping costs from your refund, including the original shipping to you and the return shipping back to us. Additionally, a 15% restocking fee may be applied to cover the costs associated with the return and processing of the item.

We strongly encourage you to understand your country's import regulations and be prepared for these potential fees before placing your order. This will help you avoid any unexpected charges and ensure a smooth delivery process.