Shipping policy

We process orders 5 days a week (Monday - Friday) and ship from our shop in Sydney, Australia. We ship with FedEx, UPS and DHL.

We are happy to offer free international shipping on a variety of orders depending on location and order value. You can check to see where things sit for you below.

Free Shipping Regions and Minimum Order Values

The service provided is at our discretion, but these values have been calculated based on our shipping rates.

For Australia and New Zealand the minimum is $500AUD for the rest of the world it is approximately €1000EUR. The discount is applied automatically when you reach the minimum cart value and will be applied at checkout. It is approximately a 5% discount :)

Why do I have to pay tariffs and duties?

Tariffs and duties are taxes imposed by the destination country's government on imported goods. These charges are not set by our company but are determined by your country's customs agency. The specific amount can vary based on the item's value, type, and the country it's being shipped to.

What happens if I refuse to pay tariffs and duties?

When you place an international order with us, you are responsible for paying any tariffs and duties that your country's customs agency may charge. If you refuse to pay these fees and the package is returned to us, please be aware that we will deduct all shipping costs from your refund, including the original shipping to you and the return shipping back to us. Additionally, a 15% restocking fee may be applied to cover the costs associated with the return and processing of the item.

We strongly encourage you to understand your country's import regulations and be prepared for these potential fees before placing your order. This will help you avoid any unexpected charges and ensure a smooth delivery process.